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Contact the airline, politely inform them of your specific situation, and request a refund. 4-6 weeks. They have not resolved it nor honored her fare and it's become a huge time consuming disaster. Remember at this stage both of us had already spent well over 2 hours trying to get something accomplished. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. Dear XXX, How does CheapOair work? My total is $3,691.61 which is about $1,000 or more over what it should be. Finally tonight I decided to stay on the phone until I got some answers. I had to go through everything again. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. I do not feel I should be charged a fee at all especially one that I was never made aware of or approved. Any experiences with CheapOAir? : r/travel - Reddit We are based in the US, therefore, all purchases will be charged. :(. CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. Thank you, you have successfully subscribed to our newsletter! CheapOair - is there some sort of meltdown going on! After several phone calls I was told on 6th Jan 2014 that refund has been processed, its been 4 weeks since then but no refund is reflected in my account. 6 weeks later and now i'm being told that it will take an additional 3 weeks due to some internal errors at cheapair and that I had not sent back my canceled ticket. By now i'm very frustrated and disappointed with your company and it's service with the exception of philip how has tried to help. Tourists can visit CheapOair's COVID-19 site to know more. Online Travel Booking and Bidding Agencies - CheapOair.com refused to give me refund after canceling my tickets - There were two major errors regarding my flight booking, for which CheapOair must be held responsible. How Do I Change My Flight on Cheapoair? - GetHuman Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as: When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. Copyright 2023 Consumers Unified LLC. CheapOair Review: You continued to charge me whilst the information was Knowledgable, friendly, nice, patient. The e-ticket number also did not exist. Cheapoair Facing a Class Action Lawsuit Over Charging Customers More CheapOair is great for cheap airline tickets and last-minute deals. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. Although Cheapoair did put back a portion of the fare, No notice was sent to me about what they were doing or why. Cheap o air, Is the worst company to deal with. As per our terms and conditions, all service fees are non refundable. If so, you probably should have not cancelled. Moreover, the travel agency is working with airlines for flight cancellation due to covid19. Our content is intended to be used for general information purposes only. I was told on 7/12 that I would be charged a $100 cancellation fee since I was changing my arrival time on my flight within 24 hours. There is a search box just above your question to type in Cheapoair. No, but really, can you get a refund for a plane ticket? As of 12/3/07, Cheapoair still has not provided my complete refund. They wont tell how long youll have to wait before receiving a refund because it depends on the supplier. CheapOAir doesn't cancel flights of course, they don't operate any, so that wouldn't be related to them anyway. Signing up with CheapOair lets you manage your travel, check previous transactions and track flights directly from your account. i bought a ticket to italy with cheap o air, the airline change the itenerary, so i asked for a refund, cheap o air charged to my account after the refund 3 time to my credit card and said it was taxes, and now the wont even respond to my calls, they are no good. For Etihad Air ticket part worth USD 1384.90/ I was informed by Cheapoair that I will be given a credit refund which I have to book and utilize before 23/03/2021. The airline in question is United Airlines and they just sent a flight change to me that changed it over 6 hours and 24 hours for the connecting flight. After all, airlines are known to reward loyalty. Members also have the added perk of earning points on every $1 spent, which can result in discounts of up to 20% on flights and 55% on hotel bookings. The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure. Go the airline's website to make the reservation and seat assignments for $51 cheaper. Signing up with CheapOair. The company also partners with hotels, motels and resorts to provide discounted stays. In terms of their BBB rating: please see the overview of ratings here: https://www.bbb.org/overview-of-bbb-ratings. Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. What To Bear in Mind When Requesting CheapOair Refunds. These fees might vary due to special circumstances, including business and first-class airfares or fares for unaccompanied minors. In 8 days I have my full refund . Still nothing! So I called them back to ask why. BBB of Metropolitan New York follows BBB system-wide policies that guide publication of complaints. There are people who have unrealistic expectations even when they are dealing directly with an (ta && ta.queueForLoad ? two hours after booking and printing the receipt they called her to say that fare is no longer available and it was more than double. He said I could get a credit. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. A lower fair came up for a certian date and I booked it. However, in their written response to the Better Business Bureau they acknowledge fault and claim that my refund will be coming from THEIR accounting department. A social critic and former lawmaker, Shehu Sani has claimed that the country's numerous problems are man-made. Options for requesting a CheapOair refund are limited: The only way of requesting a refund from CheapOair, unless theres an emergency such as the COVID-19 pandemic, is over the phone: Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. If the difference in fare is higher than the original airfare, you may need to pay the difference and the reissue fee. Again, i've been in communication with your company for weeks and wasn't until I talked to philip on 8/22 that I was ever told to send the ticket back. was very rude and took our problem personal. They shout about scams/unfair practices when in truth THOSE situations are what travellers should buy travel insurance to cover. Sign up today and never miss another deal again! At the check in counter I was advised that the booking number was bogus, did not exist. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. "I would never recommend this company to anybody," said Heuser. MY COMPLAINT has 3 parts: I just booked a flight with the and they charged me in USD instead of CAD. Youll need to provide that password over the phone so that your cancellation is completed. Told her the whole story then she puts me on hold. After waiting for 45 minutes I gave up and hung up. If the status of the refund says Issued but you still dont see it in your account, you should contact your bank to inquire when to expect the funds. How to Score Last-Minute Flight Deals for Indigenous Peoples Day! I've been trying to get a status on my refund for booking #502367 since 7/17/07 (More than 6 weeks). First off the wait times to actually talk to somone is always excessive as in atleast 30 minutes or so. Sit back and relax while we do the work. Why Some Airlines Are Banning 15-Inch Macbook Pros on Flights. Reviews on CheapOair - How to make the best use of the website? Alitalia refunded my ticket, but Cheapoair owes me $100. receive a refund. I WILL NEVER book a flight with them again. Nine days later the tickets have still not been refunded. Submit a complaint and get your issue resolved. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. https://www.bbb.org/overview-of-bbb-ratings. And was told by Nigel, a customer service supervisor that I was an idiot. Rather than offer a refund, which we were entitled to, they insisted on a future credit. https://www.cheapoair.com/support/coronavirus-alert#support-form, https://www.cheapoair.com/giftcards/Refund, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/complaints, https://www.bbb.org/us/ny/new-york/profile/travel-agency/fareportal-inc-0121-89212/customer-reviews, Report: Almost half of LGBTQ young people considered suicide, Commissioner Outlaw returns to full duty after car crash, 'Yes, I'm afraid': 2 arrested after violent chase through neighborhood. Hello, Nagel was nice and very helpful. I also cancelled the ticket and applied for the refund: Sardar, I suspect you jumped the gun by cancelling the trip yourself which may explain the lack of a refund. Cheapoair is owned and operated by Hahn Air out of Belgium. CheapoAir.com is owned by Fareportal Inc. Man gets $4K refund after Troubleshooters investigate CheapOair.com The customer service mgr. I told him I had asked to speak to a supervisor. Whether or not youre eligible for a refund on a plane ticket, hotel booking, or car rental will depend on the supplier. I remain appreciative. I booked a trip for my kids and my best friend, and her grandson. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. He said it wasn't possible because it was beyond 24 hours. Because of that I wont fly with them. With millions of transactions each year, inevitably there will be some customer service related issues, but our performance in customer care is excellent. Dear Sir/Madam, it sounds like you are in need of assistance. He also told me to call him whenever I need to book a flight and he is willing to help me with any inquiries. At cheapoair's request I canceled the booking #502367 and re booked with the correct time. She's since spent over 5 hours on the phone trying to resolve this nightmare. On further inquiry with CSA Travel Protection Insurance, I found that Cheapoair had canceled my insurance on April 29, 2008 without my knowledge or notification. I booked to Scotland two tickets. I love going to Cheapoair for all my flight tickets. They never did. I asked to be transferred to a supervisor, and was told that the next person was one. Youll be notified via email that CheapOair has received your request. Heuser bought four tickets through CheapOair for $4,000. How Long Will I Have To Wait To Receive My CheapOair Refund? ", Expecting a refund of 24 due to incorrectly charging me. If you dont mind that fares are nonrefundable, youll enjoy the wallet-friendly travel deals on its website. We are trying in every way possible to address each customer's need, and deeply regret the difficulty this customer experienced. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. Twice today i called and was directed to "accounting" the first time, and after 27 minutes, the line disconnected. Share your photos and videos with others to prove the truth of your words. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. It offers discounted prices on tickets, accommodation, etc. If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. A total of 809 of those were from just the last 12 months, the majority of those related to COVID-related cancellations and refunds. Since they changed this, due to their policy, they are allowing refunds. It is a fraud upon the customer?. If anything crops up, it can turn into a nightmare quick. You may need to pay a fee for exchanging a ticket. I was told that the tickets with insurance at the amount of about $2880.30 would now cost about $ 120.00 more per person then the already agreed to price. Did you know that hundreds of thousands of consumers managed to save millions of dollars thanks to DoNotPay? We have seem so many people posting on this forum over the years expecting to get money returned on non-refundable tickets because they personally couldn't fly on them (due to catching covid19/other personal reasons or simply not having the correct visa or vaccination status to be allowed into the country they have booked to go to. Your refund may be delayed if you made math errors or if you forgot to sign your return or include your Social Security number. The promo code offer may be combined with the instant savings offer, for savings not to exceed our applicable service fees. Not too impressed that I can't attain UA miles for this airline as I don't use the services that much of the airline booked. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Well the park and jet service was NOT included in our booking. Finding Business seats on Cathay using Asia Points, Covid Vaccine Requirements Confusion - U.K. to USA, Swiss wont let me print final leg .. airport code. If you travel frequently, its best to fly through one airline consistently so youll have much better chances at receiving a refund. Even if your refund request is approved, you might be charged a cancellation and refund fee. "Official cancellation from China Eastern. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. So then he replied that I can cancel and receive all the funds back except $1. And as i was worrying for i was required to cancel her ticket. It may also be late if your dependents' information doesn't . When canceling a booking, the customer support agents will send your unique cancellation password via email. Non-North American return ticket for land entry to USA? In practice, your airline of choice may do everything they can to avoid refunding your money. So save your money. Even though DoNotPay makes getting in touch with customer support less stressful, we also offer a much better way of requesting a refund, not only from CheapOair, but also from other firms such as Walmart, Avast, American Airlines, Amazon, and more. Enter Promo Code at time of check out. What else is there to say? They were going to add a bunch of fees onto it--even though it was within 24 hours. Our efforts in this are ongoing and we continue to service all incoming requests. Tourists can visit CheapOairs COVID-19 site to know more. The price is not bad. Maybe you will find forum postings from people saying they eventually received a refund, if they were entitled to oneless any fees Cheapoair charged. I kept explaining my circumstances to Cheapoair and requesting for the refund. I checked with the airline ~ no such booking found. I told him no, that he needed to fix the mistake that Cheapoair made. I don't recall ever having any substantial issues with my booked travel plans if any. This is the version of our website addressed to speakers of English in the United States. Also I think its not possible to book internationalmflights with flights that depart within 24 hours so its not a last minute option. Well no one ever told me that I needed to send the ticket back which I would have done immediately. All fares displayed above are after the 10 USD instant discount applied. In theory, yes. called CheapO's customer service and complained. So the refund would have been for the cost of the tickets, less a $160 per ticket airline penalty for cancellation, and our agency fees of $125. Each fare comes with CheapOairs price-match promise if you find a lower price for the exact same itinerary within 24 hours of booking, CheapOair matches it and refunds you the difference. My husband managed to get through to a supervisor but this took about 45 minutes. I feel like they hear me and answer my questions. It is six people going on the trip mind you. "I looked online and I found this company CheapOair, found a really good deal," said Heuser. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. Unsubscribe at any time. I found Cheapoair to be a total rip off. The only solution they presented to me was to make a new travel arrangement for an additional cost of $7, ooo. The booking for the flight was very successful and I did call the next day for some information and the young lady was very helpful a CheapOair partners with more than 400 carriers, including Air France, Jet Blue, Spirit Airlines and United Airlines, to provide customers with affordable, budget-friendly travel experiences. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. Our New York office, which includes a call center, had to vacate our workspace on March 13th. Problems Reported by CheapOair Customers - Page 1 - GetHuman To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. Tired of Complicated Procedures? CheapoAir Problems - Rick Steves Travel Forum ", Heuser is not alone. The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. Cheapoair charged me for auto rental insurance for budget rental car in Panama!. We wanted to book a hotel to stay over night so no rush to get the plane in the morning. Customer services agent has admitted that I wasn't informed about the credit extension date. CheapOair Refund Tracker When I made the reservation I was getting concerned that I wasn't being asked for my seat assignments. You can get additional savings with Enterprise, Alamo and Budget through CheapOair. If you want to learn more about navigating the sometimes complicated airline industry, or finally answer the question can you get a refund for a plane ticket? contact us today! Sometimes I have to tell him to repeat what he said to me but other than that he is really great, polite and he ensure that I understand everything. ConsumerAffairs is not a government agency. Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air. I said, "No, I cancelled it over a week ago." CheapOair Compassion Exception Policy Explained, U.S. Military (traveler + immediate family). Is there anyone successfully get a refund from CheapOair? In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight. DoNotPay Helps You Solve All Administrative Dilemmas Effortlessly. I will never recommend anyone to use this company at anytime because if you have a problem they will refuse you any type of a refund and they will charge your account twice like they did us. He said no. We moved as quickly as possible to create an enhanced online coronavirus related cancellation form, and began reaching out to customers via direct emails and our social media portals to get the word out. All of the representatives I spoke to at Cheapoair overspoke me, would not listen, kept talking over me and not letting me talk. As a result, it is taking longer than usual for customers to receive their refunds. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. I bought a ticket to italy, the airlines changed the itenerary so i had to cancell, you never gave me full refund, plus charged 3 times after the fact to my credit card without telling me and said it was taxes, i want my taxes back how dare you charge to my account for a flight i never took, its criminal to continue to abuse someone credit card! I was placed on hold forever (Once for over an hour) and disconnected several times. All of our agents are Fareportal employees. Book 21 days in advance. This escalated the difficulty our customers were having attempting to cancel or reschedule their reservations via phone. I did not have the correct spelling of my friend grandson name and I wasn't sure if I had his birthday right. Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back. To address urgency, we started by prioritizing those customers with flights booked within the next two weeks, and continued from there. It's a simple refund and should not have been this time consuming and stressful to take care of. Fares change from time to time without notice. Flights were cancelled due to BA strike. I decided to ask for my money back. It is never our intention to harm our customers in any way. And now I may have lost about $1400 because of their mistake that they are refusing to acknowledge. Its location on this page may change next time you visit. CheapOair is a reputable company and has been serving millions of customers since 2005. This guide will be useful for all consumers who purchased a ticket, vacation package, or any other type of service through CheapOair but are unable to travel and want to get a refund. It is so easy to navigate the Cheapoair.com site and the prices are reasonable. NOWHERE on the call even after booking the ticket associate mentioned that this ticket is non-refundable completely. They have no understanding to customers. Thank you so much. Call free anytime: 888-959-6783 Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians. I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. The Better Business Bureau says "Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints", The Troubleshooters contacted CheapOair, who told us, in part, "The global pandemic significantly affected our ability to receive phone calls CheapOair has an A+ rating from the Better Business Bureau our performance in customer care is excellent.". I have been using Cheapoair for 8 years now and I will continue to use Cheapoair in the future. Some discounted and other special sale fare offers may not be eligible for this instant discount promotion. Were the charges all correct, flight numbers correct, dates and names all correct? Ultimately, you signed off on the terms of service that will definitively answer this question. He kept saying that they would TRY to help me. As for the insurance, that is separate also from our company, Travel Guard is a leading travel insurance provider, and the details of the policy are listed on our website on what they cover and don't cover, again, that is a separate issue from CheapOair.com. And they charged us twice for a ticket that we could never use at all because of pass port problems. In the meantime I called my bank's fraud department and had them lodge an investigation into the charge. Available only on selected itineraries as indicated. As my trip was going to be out of the country I decided that the best thing to do was to go back home and contact Cheapoair to try and get my money back. It took me four hours on the phone but I got it cancelled with full refund. In regards to the above complaint, Airtran airways has not filed bankruptcy, and is still in full operations. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. Today is 3/22/2012 and I received terrible customer service with CheapOair.. i was also told i needed to pay another $150 to rebook my flight.. after I agreed to do so because I need to get home ASAP she then started to constantly ask me if i wanted to save $10 on my flight by booking a car.. we went back and forth over and over how i live in DC and have my own car.. she then STILL tried to get me to rent the car and than said but its saving you money finally I told her to cancel my flight and i was going to go with another flight over $70 more with one of there competitors doesn't matter who but I will NEVER use them again! Very reasonable price, we love it. Maximum discount amount is the amount of the transaction service fees for that transaction or 10 USD, whichever is less. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Further they said: CheapOair refunds you your ticket's price when you pay for a cancellation fee. Fare indicated reflects the discounted amount. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo. I asked to speak to the manager again the agent proceed to tell me that this is how it works. In most cases, youll be lucky to get credit for a future flight. With us, stopping phishing emails, getting help with electric bills, or reporting student loan robocalls is fast and stress-free. more. The table below shows CheapOairs most common service fees. You can choose to receive an electronic or e-ticket that is accessed online or print your ticket at an airport kiosk before departure. Times were changed. He refused to acknowledge any mistake on Cheapoair's part. I checked on "checkmytrip.com" ~ once again no such booking found. How can I say this to Cheapoair and get a refund from them? For instance, both inexperienced and experienced flyers alike are unsure about the answer to this important, yet simple, question: Can you get a refund for a plane ticket? DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a web browser. All of the representatives I dealt with kept talking over me and not allowing me to finish a thought. The airline's booking numbers are totally different to the one I was given. Consumers filing complaints will find a category that they can choose for COVID related complaints. I found it easy to use as an older and not very tech savvy client. We apologize for any inconvenience. Thanks. Absolutely poor service, you are better paying off few extra bucks as Cheapoair will scam and con you in charges you wouldn't be expecting. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. "I think it's horrible especially during this pandemic,' he said. Denied boarding - Refund from MyTrip or Corendon?. I put in a request through the website," he said. The company left an official comment on this complaint. You will need to log in and provide your flight details and email address. This all started because I wanted to change my arrival time by 1.5 hours. "We can't . They are willing to reimburse us at the rate of 40 cents on the dollar can't figure out why that seems they best they can do. Budget does not accept insurance issued out of the country in Panama?.
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