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Disgusting. This feature is in beta and may change with future updates. Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. Nov 4, 2022. If you do not meet this criterion, a guarantor may be required. We have requested our move out team to process the security deposit as soon as possible. A minimum of three (3) years administrative/technical experience and knowledge of property physical systems. We went around Great Jones. Hi LT, we appreciate your honest review. Diversity Spotlight (US Headquarters Only), Edit Lists Featuring This Company Section, Roofstock Expands Owner Service Offerings with Acquisition of Tech-Enabled Retail Property Management Leader Great Jones, Property Management Companies With Fewer Than 1000 Employees (Top 10K), East Coast Property Management Companies (Top 10K), Real Estate Female Founded Acquired Companies, East Coast Acquired Companies With Less Than $50M in Revenue. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! Verification can help ensure real people write reviews about real companies. Great Jones is an American property management firm based in New York, NY. Again, please refer to the original attachments. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. Thank you for your candid feedback. He sold the property to Great Jones, who vowed to continue great service without any adjustments. She was charged for a service that never took place. Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. I have reached out to them about this issue over and over again to only get responses Freon their 3party company stating they are waiting on GREAT ***** TO APPROVE the work order! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We have not been successful after multiple attempts (emails and phone calls). Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. When I finally get a response, my questions are often left unanswered. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones. Hi there, we appreciate your honest review. Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Hi Ebony Wallace, we appreciate your honest review. REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 As a landlord I am so disappointed that I select Great Jones as my property management company. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Thank you for reaching out regarding your move out charges. Their driving purpose is to provide the highest quality care for your rental properties and work with local vendors to achieve the most competitive possible pricing for upkeep. I watched the property continue to be actively accepting applications and even moving the price of rent up and down on the property listing for MONTHS after my initial interaction. Hi Jewell, we appreciate your honest review. We are very sorry for this oversight. We also ensure all reviews are published without moderation. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Property Management - Phone Number - Yelp Great Jones 14 reviews Claimed Property Management Edit Closed See hours See all 5 photos Write a review Add photo Location & Hours 442 W Kennedy Blvd Ste 280 Tampa, FL 33606 Hyde Park Serving Tampa Area Get directions Edit business info Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. BONUS: Have peace of mind in knowing this property is professionally managed by Great Jones Property Management. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. My air conditioning stopped working. This company uses the cheapest contractors to do any repair which means no quality or warranty. He understands and does everything he can to make sure he can help everyone . If you could provide more information to us, we would be more than happy to try and make this situation better. Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. BBB is here to help. Anyone can write a Trustpilot review. We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others. I was very skeptical to this being a scam considering it was too good to be true but Im desperate so I went to check it out. This amount to pay for the final repairs was taken our of the reserve. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. After multiple complaints from tenants and issues with rent collection with decided to discontinue services in May 2022. I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Hi Leticia, we appreciate your honest review. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He explained the process clearly and was able to accommodate us and our needs. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. MF Investments, thank you for sharing your positive experience! Here are 8 tips for writing great reviews. before and after pictures) otherwise will be forced to escalate for resolution. If you need another copy of this itemization please request one by emailing **********************************. We would like to have a better understanding about your experience. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. And of course this company charged my mother! Hi Haley Darnell, we appreciate your honest review. They gave me a few numbers and called upon arriving. With this parts of the home floor buckled with the most in the bathroom and kitchen. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. toilet sealing, quality of **********). Unfortunately, based on the information provided, we are having difficulty locating you in our system. Thanks for everything. He charged this company $90! The temp in Tuscaloosa is 95 everyday. Tica Byrd, thank you for sharing your positive experience! If they didn't have breed restrictions they wouldn't have so many houses on the market. Incredibly stressful. Hello ***** and thank you for your message. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. scheme but as my property manager it is their duty to verify completion of work. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. 0/10 do not recommend wasting your time on this company whatsoever. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. From my experience it seems they are scamming people out of the application fees and pocketing in. We signed up with great Jones property management in 2019. We use dedicated people and clever technology to safeguard our platform. Fraudulent company!!!! Sent me a letter of non-renewal for the lease while I was deployed overseas. This is very frustrating and unacceptable! I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! Our maintenance team has updated the work order as an emergency. They are money-hungry and the property managers themselves are impossible to get ahold of. 176 total complaints in the last 3 years. Copyright 2023 Great Jones Realty. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They have an excuse each time why no one has come to fix it. The itemized list of charges you received along with your move out statement shows that none of the charges are related to the air conditioner. After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. Customer Reviews are not used in the calculation of BBB Rating. JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. I need to hear from GREAT JONES. Thank you for your time and assistance. Horrible company with the worst customer service I have ever experienced in my life. I don't know if Great Jones is in this fraudulentscheme but as my property manager it is their duty to verify completion of work. Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. I am rejecting this response because of the following: Please see dates of attachments. Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. About Great Jones Property Management Information written by the company Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Was sent a email a y 11 pm stating that they not renewing my lease and I have 80 days to get out. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. In the meantime, my unit sits vacant for prolonged periods. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. So I left the property "Rent Ready". I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. No water for first week here at property. Communication sucks. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. They are also thieves. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So property investors can thrive. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. My attorney has just started combing through their documents so we can sue them and has already found multiple errors where it is obvious they dont even know what South Carolina law is. I'm very happy that someone had recommended Great Jones to manage my property. At this time the vendor has been assigned to the work order. We are awaiting our documents to sign our lease to our new home. Our proprietary tools and investment expertise deliver powerful insight and better returns. 55 Monument Cir 7th Floor I work from home and have disabilities. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. Grace Property Management. Reply from Great Jones Property Management. But anywho I do not recommend! No contact from them at all. They took over Mgmt of a home I had been renting for years. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Hi TOM 5, we appreciate your honest review. Our focus? We are very sorry to hear about this experience. I am a current resident. I put in new tiles to cover and hide this in the bathroom. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. BBB Business Profiles are subject to change at any time. After terminating them as my property managers due to a lack of effort and constant displays of incompetence.

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