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and up. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. So there are still ways to save. From painstaking research, it appeared that these 3 sellers were responsible for an astonishing percentage of viagogos total inventory. Events has since morphed into a new identity and continues to fraudulently list tickets. For a long time, Viagogo were the biggest and best in the online ticket reselling business. We only compare tickets from safe, trusted and fully verified ticket websites. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. Viagogo has followed the industry trend and beefed up their security online to maintain a safe platform for users. 2- I bought ticket for 76 and have received ticket of 50 value. \r\nAlgu\u00e9m precisa dar limites a esse abuso. In February 2020, viagogo completed the surprise acquisition of rival site StubHub, paying $4.05bn to eBay in the process. You can always check all the available options on Seatpick for the desired event and find more options and other recommended sites. Pop-ups, notifications in giant red letters and queueing systems to keep you waiting have all been implemented to convince you to buy from them. Yet if you see a deal, jump on it. A source close to Viagogo said it had no other connections to Global Experience Solutions. Learn how your comment data is processed. Do Not Sell or Share My Personal Information. Those points are subject to inflation, too. The resale ticket market for live events is a Since the site was established, Viagogo has managed to attract major artists, teams and performers, and contracted with them through official deals. From the reviews of Viagogo, their customer service is something that definitely needs to be improved. on the site. Viagogo is currently one of the worlds largest ticket marketplace, and were one of the first ticket vendors to see major success online. He admitted some tickets were very expensive on Viagogo but said that was around 6 per cent of the total number available and the price was set by sellers. About this app. Eventually, the higher prices will take a bite out of demand. They also provide important information on each ticket listing, but what you need to pay attention to is the different delivery methods. Given what we now know about viagogos business model (hello smoke. Compounding this is the fact that, in the UK at least, the business of ticket touting is getting much tougher. who are in discovery mode and are not sure what events are available. I have to pay $7k a seat to watch them learn something?" 29 Apr 2023 04:12:12 A click of the heels will not take . This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Whats even worse than the high booking fees is Viagogos hidden fees. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. If the less profitable parts of StubHub can be jettisoned, then so much the better especially if viagogos dominance isretained in the UK and other territories. So right now, youve got both people who are prioritizing travel in their lives and people who couldnt travel during the pandemic a combination that is dramatically increasing demand. If Sofia Wagner, H.E. Apr 27, 2023 IST 6 Min (s) Read. Purchased on Feb 12, 2022. Although they are still the biggest, they have arguably lost the title of best. Viagogo says it does this but takes no other steps to prevent the practice. Executives . In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. As a resale aggregator, prices may be higher than face value. Despite providing this mob with proof - numerous times - and the 4 different people I spoke to on the phone confirming that they could see that I had paid for this event, these cheats are now denying all knowledge. In addition, great customer support is However, Viagogo has not currently said it will make changes the CMA considers necessary, and the CMA has notified it that it will face court action unless it commits to addressing concerns. something that you must take into account if for the unfortunate case that The Scottish indie band Arab Strap said: Weve always been appalled by touting. And, the tickets are not the Overall, this is a dirty tactic to employ, and does not create a well-priced or trustworthy service. So, plan ahead and get your tickets early. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. 2023 Lonely Planet, a Red Ventures company. Use those points and miles as soon as you can. Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. have read the fine print. This feels quite invasive, and Viagogo really dont need to include this feature in such a brash way. Together, they frequently accounted for up to 80% of the sites listings at major UK festivals, while Ticketing Expert LTD was touting tickets at literally thousands of grassroots events in the UK and Europe. Advertisement. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. The ultimate trip planner for every month of the year: discover the best places to visit throughout the seasons. My only option is to upload a ticket pdf which i won't have. customer service, but they still have their Viagogo guarantee that will give complex market and is driven by supply and demand, with many players involved Like any other resale marketplace, the prices So, there is no incentive for anyone to sell to you without Flights to Europe are averaging $1,141 round-trip, 34% more than they cost last year. The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. I would never have bought them at that price. Viagogo is undeniably a huge marketplace for tickets to some of the most popular events across the globe. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. of filters such as date, location, timeframe, maximum price/ticket, or specific Once bitten twice shy. An easy to use platform with a great user-friendly experience, upfront prices which enables you to make a smart and safe purchase, should be a top priority. However, if our regulator is genuinely unable to act on the evidence weve provided, then surely they should reach out to another agency that will or simply refer these serious allegations to the Police. I scored 3 tickets that Id rate not too bad for $800 for all three after all taxes and fees. Viagogo is an online ticket marketplace for buying and selling tickets to live events. If this is the true state of affairs, then the whole sorry saga raises a bunch of uncomfortable questions, not only for viagogo who, under Section 92 of the UKs Consumer Rights Act, are duty bound to report criminal activity (such as fraud) to the police but also for investors, regulators and enforcement agencies. Or, to put it another way, viagogos single biggest supplier was committing a mass-scale multimillion pound fraud and selling tickets they didnt possess. so-called brokers. Customer complaints include a lack of support after their purchases, high booking fees and other concerns. Filtering what is happening in music to save you time, money and effort. An example of data being processed may be a unique identifier stored in a cookie. Looking over the accounts of viagogo and StubHub, they estimated that overall sales value of the UKs uncapped ticket resale market in 2019 was 350m. Although these booking fees are variable, some of the more popular events have fees as high as 30 %. The most important thing at the end of the day is to receive a Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. With that said, Viagogo need to take a cut as well and they can be quite greedy. Even more bizarre were the listings for Ticketing Expert LTD. As already highlighted, this untraceable company had previously declared itself registered at a non-existent UK address composed of a road in Oxford, a town in Devon and a postcode near Crewe. Most of StubHub UKs suppliers (ie high volume ticket touts) have deserted the platform too. The concert was due to happen in 2020, but was rescheduled several times due to Covid. The Viagogo guarantee is that in the unexpected event that you However, there has been a great deal of criticism directed towards Viagogo as of late. Why are Viagogo tickets so expensive? Aside from the terrible timing, notably it was described as the worst deal ever by Forbes, the merger also attracted attention from British regulators who foresaw, correctly, that it would bestow viagogo a monopoly position in the UK. Similarly, they rarely price tickets at 10 times over face value. The original face value was 18 each but I found Id been charged 1,772 for the three [after fees were added to the sellers new asking price]. These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected.Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. Contrary to viagogos claims, we believe H.E. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. Look for e-tickets and instant download tickets, these tickets will usually be delivered early on, in the more details on the tickets that are listed the better, look for Row details, special notes these are good indications that the tickets are already in possession of the seller and are ready to be shipped. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. We weren't able attend 2 years after the initial date. More demand for fewer seats is the classic formula for increasing prices. Last month, so-called "secondary ticketing" platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading,. If you wait until the last minute to get your tickets, you will likely end up paying higher than before if the event is high demand. We all got a bit spoiled with cheap flights. It's often possible to find round-trip pricing as low as $300, such as this trip from May 7-11. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Reviving such a diminished brand will require significant investment from its new owners. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Manage Settings money back if things go south. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. At an average ticket price of $551, the price for Game 1 of the series is $164 more expensive than the second-highest average price -- $387 for Game 3 of the Cleveland Cavaliers-New York Knicks . Unfortunately, the good stuff seems to stops here for Viagogo. #viagogobignono, #Africa wake up! Shari uncovered what appeared to be a premeditated pattern of cloned and speculative listings by all three sellers. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. However, rather than act on this evidence, their repeated response has been to roll out a confused and Orwellian PR statement: The CMA takes any allegations of breaches of the court order secured against Viagogo very seriously and will not hesitate to take action, including court action if necessary, if we find that Viagogo is failing to meet their obligations under the order.

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