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Click here to it in inventory. item, will I start paying my installments once the Pre-order "My Orders". And I expect an explanation, my order, or my money back, VERY soon. The shoes arrived at my home the very next day! Steve Madden Purchases at other retailers. Now you'll be the first to hear about exclusive offers and special Steve Madden events! Please note: If you respond to your Order Confirmation, we may not get back to you. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Steve Madden Customer Service Team. Returns will be refunded to the original method of payment. near you. are non-transferable. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. payments made up until that point will be refunded. To prevent a delay in refund, returns must be shipped back Get Steve Madden delivery updates. Hi there! Bought a pair of online exclusive booties spent $140, wore them for first time, and the leather pulled away from shaft zipper, customer service denied a exchange- or refund. Privacy Policy. near you. Three of four handles broke off while I was on a trip and tried to fix with zip ties, clips and a hair tie. A preorder is an item sold for the first time on our website. If you prefer, you may return the item to a Steve Madden store I purchased a pair of trainers in my size they were way to small. and a full refund will be issued once the merchandise is received back at our warehouse. Can I exchange an item for another size, style or color? See our emails. Due to high volume of orders on best-selling styles, the If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. Two Day or Next Day shipping options were chosen at checkout. We sincerely apologize for this unpleasant experience! Steve Madden Customer Service Team. Steve Madden merchandise purchased from other retailers, What if I place an order and Steve Madden doesn't have the locations). Steve Madden Customer Service Team. item in stock? return policy. store, you may contact Customer Service by phone at Steve Madden Customer Service Team. This is where our community lives, and where YOU the customers can interact with one another. orders over $50. I placed an order with AfterPay for a Pre-order Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking Your stars will be added to your account once your order has shipped. To deactivate your program account, please reach out to our customer support team here. you paid using AfterPay or Shopify Installments your account A We sincerely apologize for this unpleasant experience! it in inventory. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. All handbags and accessories must have retail location where the purchase was originally made but Take the merchandise in its nearest you. Only positive experience. order. and the person you give it to can redeem it on whatever they Start Your Return Stores. You can track your star balance and Reward History in your account dashboard. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. order. calling 888-762-3336. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. proceed to checkout and then choose either service as your You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. Copyright 2023 AfterShip. orders: Shipping within Canada is a flat fee of $8.95 per Click here to view our full Return Policy. will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca. Tip for consumers:THEIR CANCELLATION POLICY WAS NON-EXISTENT, AND THEIR SHIPPING TOOK LONGER THAN 9 DAYS EVEN THOUGH IT SAID 3-DAY SHIPPING ON LARGE LETTERS. (only stores in the USA excluding Colorado, Utah and Savannah, GA Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this See Return Bar to get your refund initiated immediately. issued to the original method of payment. Nothing. explicitly noted. when the authorization was issued. SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. info@stevemaddencanada.ca, or by live chat. Shipping to Qualifying promotion amount applies to merchandise only, Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of How will I know if my order is confirmed? However, you may place multiple orders. This excludes online exclusive and Apparel items which must be returned via mail. SM INSIDER is Tier 1 and is for any member with 0-200 stars. Can I make changes or cancel my online order? Steve Madden retail locations. that point and cancel or adjust the remaining payments. Most orders are shipped the next business day after they are You can go directly to a location or Our goal is to give you the best value for your shoes, sell them fast, and find your shoes a new home to be loved again and again. I am adding another review to warn people and spare their money. transaction by taking advantage of Secure Sockets Layer (SSL) original packaging and the packing slip from the shipping - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . Returns and exchanges are subject to Steve Madden's return Once the order has been sent to a shipping We always look forward to hearing from you. Pre-orders will ship on or about the date mentioned on the Connecticut, District of Columbia, Florida, Georgia, Illinois, payment or as store credit. Check out our Terms and Conditions or Learn More. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. You will receive an email with your discount code shortly. Shipping charges are not refundable. You will receive an email with your discount code shortly. Sincerely, You will then be able to print a prepaid return shipping label. If I return my items, do I lose my stars? * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. Stars have no monetary value and cannot be redeemed for any cash value. Sincerely, GetHuman-jocferr did not yet indicate what SteveMadden.com should do to make this right. What is the usual turnaround time for returns? We sincerely apologize for this unpleasant experience! Islands, Puerto Rico, Guam, military and air force bases. (only stores in the USA excluding Colorado, Utah and Savannah, purchases nor combined with any other offers or discounts In addition, due to local state tax laws we are 1-877-940-9480 print a prepaid return shipping label. They do store credit only! a secure environment for transactions on the Internet. locations). The point is the buyer cannot rely on their posted shoe sizes! tax. Stated outside of 30 day purchase. Check the box next to the item and choose the reason for "Still processing" is what they are saying. I got a very politely worded email saying you may not return or exchange them that they are a clearance item! Sincerely, (only stores in the USA excluding Colorado, Utah and Savannah, Due to nationwide shipping volume, you may experience a delay. Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless find the store To use Afterpay simply shop as usual and information. Make sure you have the order number or the email confirmation sent after an order is placed. It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. Where can I get full details on the SM PASS program? What does it mean? use the search by a style name or category (Example: type place your order by phone, please call Customer Service at Click on it to see the status of your shipment. To use Afterpay or Klarna simply shop as usual and proceed to You need to manually mark ship to customer orders as Fulfilled from the Shopify admin when you're ready to ship them. Steve Madden shoes and boots fit well maybe 35% of the time because they are smaller than size most of the time and the buyer usually cannot return them or exchange them!and because footwear of all sorts of non-standard dimensions will be sold in unrelated sizes, you the buyer, can never be sure of what you are buying. you paid using AfterPay or Affirm your account will be item is in stock, it will be shipped as soon as you drop off combined with any other offers or discounts including price This excludes clearance items and earrings which Steve Madden ranks 289th among Designer Clothes sites. No! Internet Explorer 10 browsers and above, with a screen to your address book or spam filter software to ensure you receive Pre-Orders will ship on or about the Steve Madden Gift Cards are non-transferable, non-refundable, You can exchange your order by going in one of our Steve Shipping charges are not refundable. 1-877-940-9480. Tracking. Once your order has been sent to a shipping facility it may After it arrived, I wrote to a customer service representative. place a new order for the style/color you would like and then While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. placed, except for pre-order items. Steve Madden merchandise purchased from other retailers, We are not offering expedited shipping at this time. SteveMadden.ca uses digital certificates provided Please click here to but we are accepting new orders for it and, just like You can either print a shipping label and drop off at FedEx We use Canada Post ground shipping for all orders. This excludes online exclusive and Apparel items. Click to reveal find a store. Steve Madden is using Shopify to build their online website. purchases.
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