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This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. He backed plans for a government review into licensing, saying it should "bring it up-to-date and to create a regime that is fit for the 21st Century". NOTE: Please do not edit the subject line when replying to this email. The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. Taxi and cab drivers have staged go-slow protests against the current regulations around the country, saying they leave the public at risk. It has granted 35,035 private hire licences since 2017, pumping 8.7m into the authoritys coffers. TheFreedom of Information Act 2000may restrict the release of some or Wolverhampton then made it very easy to get licenced there, issued tens of thousands of licences for a population of 260,000 and therefore made the standards of private hire taxis slip in the whole country malcster_75 8 mo. Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. It is intended solely for the addressee. Has the incident been reported to the police. A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. ( Finally, the driver must attend our offices in person, where they undergo facial verification against their driving licence and proof of right to work in the UK. (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! . If their licence is revoked, this decision is recorded on NR3S, in case the driver tries to apply for a licence at another authority. But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland. The vehicle proprietor must be registered with the Information Commissioner's 6 0 obj She then more than doubled the price for the uninsured journey. Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. Your donations keep this site and others like it running. Customer Engagement Officer ( In some case, a fee may be payable. DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire. The customer was charged 15 for a trip to Russells Hall Hospital from her home in Dudley, which is typically priced at 7. Best and worst companies at resolving issues. Write to our Complaints Manager, City of Wolverhampton Council, Civic Centre, St Peter's Square, Wolverhampton, WV1 1RL Ask a friend, a relative, advocate or anyone to contact us your behalf Make sure you give us as much information as possible. Over the same period Wolverhampton Council had 1,018 applications from private hire drivers based in Walsall. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. Explore in 3D: The dazzling crown that makes a king. Wolverhampton council said it stripped licences from suspects immediately. u&?JC stream ( City of Wolverhampton Council takes taxi licensing seriously. The Council is 100% compliant with this KPI. You can be certain that youre talking to the right person at the right time. The secret mine that hid the Nazis' stolen treasure. It currently has 4,461 drivers licensed. An enquiry is also made to the DBS to determine whether the information is that the driver has been added to a barred list and is prohibited from working with children and/or vulnerable adults. 9 0 obj If we decide a fee is payable, we will J^h'K~s@sIMJZJ)( He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Complaints . The first is an enhanced Disclosure and Barring Service (DBS) check, which includes a check on the children and vulnerable adults barred list. )})( %- RJ- K@ J(i)i( ( This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. View as HTML. Applicants are also required to disclose any previous licensing history. 7 0 obj Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. except where the sender specifically states these to be the views ^hE/4 Ph @EPsG4R(99 (iH=iOjJ@/&R % They will investigate your complaint and respond to you direct. Your donations keep this site and others like it running. We use a state-of-the-art system which uses the same technology as can be found at Border Controls ePassport Gates in UK airports. In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. Help us protect your right to hold public authorities to account. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. Thank you for your request for information received on6 November Let us know what you think has gone wrong and how you think we can correct it. `!DR Please check with your phone provider if you are unsure about how much a call will cost. Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. <> Is climate change killing Australian wine? Read about our approach to external linking. services through our wholly owned subsidiary Did this woman die because her genitals were cut? )i( ( 4G Resolver is free. the use of this email or attachments. ( The city council added it had been at the forefront of calls for a national database of drivers. ( Customer Engagement Officer The request was refused by Wolverhampton City Council. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. endobj Use Resolver to make a complaint. Any views expressed in this email are those of the individual sender, We are dealing with yourrequestunder theFreedom of Information Act ( Summary of CCTV Requirements 1. Run by Volunteers and powered by Alaveteli. The authority said it dealt with complaints robustly, with all safeguarding issues dealt with within a day "regardless of where the driver is in the country". <> ( (@QE This condition empowers officers in other areas and where drivers are breaking the law then other licensing authorities can and do prosecute them. The campaign also highlights the risks involved in taking an unlicensed vehicle and how to identify a legitimate taxi or private hire driver. 'Downloads' section of the Council's Taxi Licences webpage). and if anyexemptionsapplyto some or all ofthe information then we "I was sitting in the back of the taxi and he put his hand on my knee". It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. Navdeep Nijjar complaints against drivers, are less likely to occur in an environment . His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. The driver can only undertake work in a vehicle licensed by City of Wolverhampton Council. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_4?unfold=1 on May 02, 2023 00:03. In Birmingham, where there have been four serious sexual allegations against drivers licensed in Wolverhampton, the council said it was concerned the Deregulation Act had "resulted in a situation where there are many vehicles and drivers in the city over whom the council has no enforcement powers". This email has been scanned for all viruses and all reasonable precautions By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Council cannot accept responsibility for any loss or damage arising from ( 1 0 obj has misdirected this e-mail; you must not use, disclose, copy, print or Explore in 3D: The dazzling crown that makes a king. Navdeep Nijjar ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6) E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( ( Any breach of this condition would be looked on most unfavourably: 3.9 A private hire licence is a badge of approval, it states the Local Authority feels the holder is fit and proper and suitable in every way. City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. mySociety 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? which may be legally privileged and/or subject to the provisions of ( We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. 2. (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE (Q@QH( (05798215). Subscribe to one or all notification sources from this one place. and a limited company (03277032). Established in 2008. Wolverhampton Council, Consumer guides, newsletters, surveys and more! VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. The service has never failed an audit. ( This may only be completed by a General Medical Council (GMC) registered practitioner. [1][Wolverhampton City Council request email] 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? City of Wolverhampton Council Taxi Licensing Safeguarding Statement, A face-to-face English assessment (followed by a recorded interview where there are any concerns), Safeguarding children and vulnerable adults. Learn more about Resolver Pro and how to claim your business. ( Councillor Alan Bolshaw, the citys licensing chief, said: Councillor Bird seems to have come quite late to the party. Wolverhampton Council has cornered the market, but you have to question whether it is right that a driver can get a licence there but ply their trade hundreds of miles away, he said. ( Instead, theyre full of the info you need to get things sorted. Public safety is paramount and we are constantly working to improve our processes to protect people. Where new information is found, their licence is reviewed. [1][Wolverhampton City Council request email] When we receive a complaint, if the problem is something we can put right straight away, we will. I understand they may feel like they're being unfairly targeted but you know this is about protecting children and protecting drivers' business reputation.". ( The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. A Freedom of Information request found Wolverhampton Council had handed out 15,000 private hire licences in 2019, bringing in nearly 3.7m in fees. The BBC has been unable to determine whether the drivers accused of offences have faced criminal proceedings. Predators can use relaxed rules to become taxi drivers and gain access to vulnerable passengers, a victim's charity said. Yours faithfully We are working with industry leaders, regulators and government to make your voice heard and improve customer service. L thompson made this Freedom of Information request to Wolverhampton City Council ( hh hh hhQ@%- QK@ EPEPPQE QEQE QE QE0 Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Contact details. (Q@%- QI@EP'4s@. ( Weve helped millions of people find a resolution. If you need to book a wheelchair accessible vehicle this is a list of thecurrent licensed providers. What action has been taken by Wolverhampton council? disseminate the information contained within this e-mail. Wolverhampton Council, The city has taken on new staff in a bid to cope with demand, documents say. Our reference: 926105, --------------------------------------------------------------------------. Drivers must attend a one-day driver training programme, provided independently by Worcestershire County Council. (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q Police were informed in all cases, it said. Visible links 2019. Freedom of Information Act 2000 Is climate change killing Australian wine? to complain to the Information Commissioner's Office. Enquiries are made with those authorities and any previous complaints considered with the Councils Guidelines. We will also advise you if we cannot provide you with the information The service also undergoes audit each year. VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules.
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