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Mr. Smith laughed at me and said his boss doesn't have business cards. I'm only giving 3 stars, as I find 90% of their furniture is nice in appearance with below grade workmanship. Not quick. Very strange place. When we got home we found out he did no give us the legs to the table. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. This guy. Click here to get notifications about new complaints of Value City Furniture. Whatever you do, DO NOT purchase your furniture through acceptance now. Hi I recently was at your Monroville store. I also took a trip to the beautiful glass end tables and server that we brought. Best of luck! The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. (Not really but you get the drift). Followup: I just got a call from customer service, Miss India Stevens handled my claim. M. Marica Zejcirovic of Shippensburg, US. it is NOT a platform bed. Such a nice experience, appreciate them, and we love the furniture. We had called the store to complain so they gave us back $100. All the time, they said they needed to reach out to the vendor to check what they could do. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." A support foam layer gives you support without sagging over time like most other mattresses tend to do. If I could give them a zero I would. I have sent two people to value city to buy furniture and I will not send anybody else there. I was promised a return call, which never came. 3 employees were sitting at the entrance on the furniture on their phones. Their reason for not coming was that one piece was on back order until the following Thursday so they were just gonna deliver everything at once. These items may be previous styles overstocked and may have final sale restrictions. I now wish that I could give 0 stars. I hope they don't ever make another penny in that store. Sign up to receive our free weekly newsletter. Ask a question about working or interviewing at Value City Furniture. Stuff happens though! You all were great!. Love the table my fiance and I purchased from here but it was such a pain to get. He told me someone would be in touch by Monday, which also didn't happen. While I was there I also saw a bedroom set, and an entertainment center I liked. Value City Furniture is here for you. They are literally selling furniture that is not in stock or available in a warehouse anywhere. At first glance, it appears as if Value City Furniture is offering great deals. Like all things you read on the Internet, understand there is no better judge than yourself. Sounds like a dream? They tore the couch moving it in and then when we explained that we didn't want a torn couch, they angrily took the couch back to the truck and drove off. They sent the wrong part and now direct me to the warranty company. The associates flocked around my wife and giving her the stares and weird looks - making her uncomfortable. Moron. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. We ended up having to rent another tuck to get it home, so an extra rental charge. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveller reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. The cons: Some complaints about durability. What the hell? ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. This is a 0 star company. At the time of this review, this sectional is on sale for $2,975. This is the second time the furniture delivery service was late, rude and totally unacceptable. No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! Ok well we will see. Earlier this month, the Israeli Defense Ministry said it had reached an agreement to sell its "David's Sling" system to Finland. THE WORST. Strike one. There, youll gain inspiration on how to style your home while also being informed of the companys new items. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. They said "no" and we had to pay for the delivery which is over $100. Also I will be spreading the word, DON'T SHOP VCF!!! Monkey's paw notwithstanding, this place is the worst of the worst. Stomach. Never got a return call and after making 3 calls myself, a manager told me he couldn't do anything to help other than TRY to get me the display model. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. Thank Greg, but i won't be returning, ever. This brand offers a wide range of contemporary furniture at affordable rates. Greg gave me a credit and removed the delivery fee. Here is issue number one: the store is unorganized and all over the place. All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! They argued and won. Furniture at a value is this stores goal. Not one of the 3 acknowledged we were there! I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. I asked her to be a little nicer to me and her response was to transfer me to someone else worse. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! They were also very kind and polite. Now I see why this store has no customers every time I go to this location. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. Some people may feel the need to jump on the I bond bandwagon before then. I had looked several places for a new recliner, but was reluctant to visit this location. There was no attempt made at decreasing this fee that was again not explained. I call back, multiple times again until someone answers. New furniture arrives. We are terrible at shopping for furniture and it takes us years to decide on anything. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. Very knowledgeable and a great experience. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. After using it for 6 months, it looked like a 500-lb trucker lived on it. Similar to their sectionals and sofas, their recliners offer affordable comfort. This chair has a hardwood frame with a distressed light brown leather polyester exterior. A Nice Associate (I mean it - Joyce Ruiz - the lone star u see for the review is for her) was kind enough to help us show around the different beds and their packages on the floor. Now its maybe April 2022. !Thank You A satisfied Customer !!!! He was not empathetic or even polite to me. All of the corners were chewed up like they had been scraped across the floor, a panel was completely off with nails poking out, and a giant strip of varnish was missing like a piece of tape had been ripped off. While most customers like these options overall, some disagreed with the longevity of some models. He did not accept that. High APRs. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. Then I came back home and ordered a piece online for pick-up at the store. I suggest picking if up yourself if you can. Good help is hard to find.. There were sales going on for Veterans Day so we saved hundreds of dollars. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. Shame on you minimum wage salesperson. Our content is intended to be used for general information purposes only. They called me again today for pick-up which means it's really not cancelled and then they say, I have to call online customer service to cancel it. Made a believer out of me! Last but not least, weve arrived at the bedroom section of this Value City Furniture review. Sung helped me with measurements and configuring the piece to fit perfect in my space. My furniture was purchased in September and supposed to before Christmas. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. It's free to pay through the automated system, however there may be a fee if a customer service rep processes your payment. They are polite and quick. Ordered a 2-sectional couch, and 2 ottomans. Thank you Value City Furniture. The delivery was were we ran into issues. Very professional and good knowledge about products and services. Find out how we combat fake reviews. They had no idea that there was a problem with our original furniture. All in all, this Value City Furniture review came across an equal amount of positive feedback that contradicted the negative reviews. Anne was our sales person. Came here a couple times to shop for a new sofa/sectional before labor day. Another top request from shoppers is a new recliner from Value City. Well start sending you the news you need delivered straight to you. New furniture arrives. It's always deserted and after my last visit I know why. First no-one bothered to even ask us if we needed help with anything. Princeton Review ranks K-State a "Best Value College" for 2023 Years in Business: 75. Business Started: 1/1/1948. And is everything dark brown or black, how about some choice VCF? Although we did not buy that day we will be back. If youre looking for some restful sleep, youll need the proper environment and furniture to make sure that happens. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. Value City Furniture Credit Card Review This is a store card issued by Synchrony Bank. But I didn't start it. This review is for the delivery part only. The manager even had the nerve to tell me "your comfort isn't a guarantee". Waited 3 months for a bedroom set and it came in damaged. I did find the chair that I wanted, but the salesman was not particularly interested in helping me, sighed and did so begrudgingly, and at the end of the transaction, told me I could pick up my chair 2 days later at the Alum Creek distribution. And finally we decided on some furniture and he helped us through all the process. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. I spoke with the manager Joe and explained to him what was going on with the furniture and that the furniture has been switched out three times. You can find the answer on the brands Instagram account. Be the first one to find this review helpful. Lets take a peep at the brands top two mattresses. Value City Furnitures target demographic is adults who are looking for cost-efficient furniture for their homes or apartment. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. When I called I called corporate to complain and say what terrible service this has been. He said manager will talk about it in some time. The pros: Affordable recliners with both power recline and manual options. Go around back and ran into 2 customers who were having issues retrieving their orders. I was told i could pay my furniture off in 4 months. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. I emailed tons of emails and called a lot of times - no one doesn't care. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. I have to say she was the first person I spoke to that was concerned about how upset I was. Pam Morton is so incredibly helpful! I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. Only after couple of hours we found the screw up. Lovely. Never again. They delivered it on time and did an excellent job of installing it where we wanted it. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. They also had a sale going on that I was interested in. I get it, its just a showroom. So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? Thanks Marla I appreciate your help. I only wish I could post a pic so you could see for yourself. I called customer service. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. Its mission continues to be: to provide a furniture destination you can rely on. Terrible! Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. There are way too many furniture stores in West Michigan to put up with this terrible customer"service". Another customer reviewer from Consumer Affairs speaks highly of the brands pleasant customer service. The cons: Durability and comfort complaints for some. I chose Value City Furniture because they had styles I liked and were able to deliver quickly. BUT horrible at getting things delivered. I love them still and they've kept up really well despite how much I've abused them. They sent Al out on a Friday to evaluate. The pros: Items on clearance can be significantly less for those looking for a deal. Please use a valid email. I ask her to cc me the email that she was sending him and she refused and said she can't send personal emails. This third purchase, a blue sectional, was the first time we had a problem with a piece of furniture that we needed to resolve. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. I was purchased furniture items from valucity furniture sterling height location at June 06th 2021, it was delivery date June 17th 2021 but till July 08th 2021 I didn't received this item from sterling height location, mohammed Alim was my sale agent he does not talk with me about delay delivery when i buy this items, this is bad customer services, horrible, nobody go to the shop for buy some, they are cheating with customer, they doesn't know how to customer services, I went to value city furniture shopping for a new mattress and I enjoyed the experience. Three days before the delivery date I would get a couple of calls a day confirming delivey. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. Pure Promise states that they had no record of any damages and nothing was documented so they could not help me because it was after the 60 days that they give you but I purchased insurance that should have follow me for up to 5 years so I'm finding out that Pure Promise is also a scam. I gave them all the details they asked for and all the pictures. What he didn't know is I had said to my fiance before walking in that I didn't mind upping our budget if I found something I liked. I had been other places but wasn't finding anything in a style I liked that would fit my space. Unsubscribe easily. Everyone is in your face when it's time for the sell. 22 Reviews For Value City Furniture Headquarters & Corporate Office. Never shop at value city again. RUDE RUDE RUDE. We value your privacy. This is one of the most amazing times to be an online furniture shopper. Called on month four and they added $400 to my balance. The manager preferred to be condescending. Salutation: First Name: Last Name: Street Address: Zip Code: Get City/State! The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. (Scratches, chips of wood out of the legs) We kept them until new ones were delivered. Waitedwaited.. wondered when the new furniture might come. Fast forward yet again to January 7th, the day before my second half comes, and I received a call from their delivery scheduler for a 12-2PM delivery, and I told them I would keep my work schedule open but that I would be at work and would need 20 minutes notice to be home. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. Delivery was efficient, early, and overall I'm blown away. BBB File Opened: 1/1/1989. Screw falls out of the bottom. Store manager, James and Yvonne in accounting went far and above to make things right. Oh and then you will also have to live with a broken back everyday like I do. Do not trust these people for delivery - pick up your furniture or arrange delivery yourself. Alex was wonderful helping us find the right couch and chairs. You need a large warehouse to have furniture the day off and we don't have one" I greatly didn't appreciate the condicending tone in his voice. We paid for delivery service and they called us letting us know the stuff was ready to picked. Value City reclining furniture aims to make your downtime even more soothing and comfortable. BBB File Opened: 12/2/2003. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. Half the furniture still hasnt arrived. Also, I'll hire a lawyer because you don't want to cooperate, but I will not pay for a wardrobe that is not usable. What sets them apart from other furniture store chains and online store fronts? After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". Value City Furniture | Better Business Bureau Profile This was told to me by a woman in the back office. I would recommend anyone go elsewhere. Do not buy from this company. They need to lower their delivery rates, maybe stop contracting the deliveries out if that is what they are really doing. But for the quality of furniture you get, it's just OK. "Oh you wanted the slat, too?? Do you have a strong desire to know which area rug you should buy based on your zodiac sign? Also the guy never checked my order to see that only ordered 1 chair. Do not go to them if you're looking for hassel free customer service. The salesman was very helpful and the delivery crew was very friendly. Value City Furniture - Complaints Board I purchased $1000 worth of furniture at this store. In the end, I found out that it was just some guy in a gray suit probing people. They have extremely poor customer service, and they definitely do not know how to follow up and follow through. Key Takeaways. Top Quality Alternative: Browse La-Z-Boy ReclinersUnlock The Coupons. She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. He was extremely understanding and offered a full store credit. I had removed the furniture and sit in an empty room. This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. I purchased a Zara bedroom set in March of 2021. Much to my surprise, Greg was very friendly and apologetic! Greg seemed too kind and too smart to have such terrible employees. Seriously, if you buy from VCF you are taking a huge risk. Now they just keep ignoring me. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Furniture delivery is horrible. We were immediately greeted by one of the sales associates who showed us several options. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. All were too expensive for me. After reading some of the horror stories of their delivery, I was expecting the worst. He also told me the delivery fee would have to be applied since I was canceling the sofa. We've had issues with them from the time we placed our order. THIS IS THE WORST PLACE. If you're wondering whether Value City credit card is the right card for you, read on. Was nice not being bothered by pushy sales people. The furniture looks cheap and the prices are too high. Few days later and again forgot hardware for the daybed. Your customer service is terrible. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Warning you now. That is strike three. Moda sectional from value city and I purchased it May 2017. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. My futon is still comfy and it's been a few years. I found a great sofa and loveseat , so very happy thank you Value City for making my shopping experience delightful. It was unnecessary and rude. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. I will never buy furniture from this company again. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! Get a call a couple days later and they said everything except for the mattress was out of stock. As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. At Gurnee Mills we were walking around. Do not shop here. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. I wanted to believe this place had some decent furniture. I am a curious individual who loves research, writing, and storytelling. Thankyou for your patience your drive, zeal and enthusiasm. Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. When my husband went to unbox the items, the table was the wrong color & one set of chairs the wrong color. The pros: Affordable mattress options including name-brand varieties. Yes, it was the store's mistake and they Stand behind it.Robinson Center Values their Customers! I didn't want war. "Oh, this one has tapered legs." The absolute worst customer service. Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. Really. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. Not worth the fight to deal with these jerks. they refused telling me i had only . I received a gift from a family member and delivery was so inconvenient..the manager was rude unapologetic and acted like I was taking up his time by wondering why I was told my delivery was ten minutes away over an hour ago..I personally will never do business with this companycompletely unprofessional.. Don't waste your time. A month ago (11/3/17) my cousin and I were furniture shopping. I've called there monthly with NO HELP. I have obtained a few pieces from VCF over the years.
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