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2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). Terms and conditions | Canadian tariffs. Email us at consumer.champions@theguardian.com. Cookie statement | If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Fare difference is waived if within Top tips to help you plan your journey and breeze through the airport. If you would like to request a refund or a quote, you can do so by completing one of the forms below. Cookie statement | Covid testing advice. Create a new PNR. If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 344 739 6300, If you booked a Flight + Hotel package call our dedicated team on+44 (0) 0344 557 5850. If your Virgin Atlantic Holiday is planned to go ahead. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. 120 for Premium Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. national lockdowns, Waived if all travel is completed by 31 May 21, 01 Jun 21until 31 Dec 22: If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. On all other routes, you must wear a face mask. Cookie statement | The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. This can be done by calling our Customer Centre or online by logging into. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Privacy policy | Bookings made by credit card or debit card no longer incur a fee. I got my money back same day as plane was cancelled from the Bank in early May, I eventually received an Email a month later in June from Virgin Atlantic stating it would be another 60 days but money was already in my Bank using . ***For one-way trips, apply 50% of the respective amounts. Cookie statement | Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. Subject to availability. Accessibility | If youd prefer a refund, we understand. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Privacy policy | As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. 60 for Economy BJVC1X), Your original date of departure (along with your actual date of departure, if that applies), Your original flight number (and your actual flight number if that's different), Your original date of departure along with your actual date of departure, Your original flight number along (and your actual flight number if you rebooked it). If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. All flights booked using your customers Open Ticket must completed by 31 Dec 2023. Terms and conditions | Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. Give me a try! Passengers on package holidays must refer to their tour operators who may not operate the same policy. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). A booking for a third party using your Travel Voucher must be made at least seven days before departure. If you booked directly with Virgin Atlantic., please use ourCompensation application process. We'd like to say a big thank you for your patience and understanding during recent months. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. If you still want . An email with the refund status has been successfully sent to johndoe@email.com. Plans change. Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. It was the only airline threatened with action by the regulator, which reviewed. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. We will not deduct an administration fee to make this refund. visa, if applicable. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. Privacy policy | Choose the relevant contact form and we'll get back to you as soon as possible. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. Canadian tariffs. You booked directly with Virgin Atlantic, and not a travel agent or third party company. Find out when testing is required for the country you're visiting. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Bookings made by credit card or debit card no longer incur a fee. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. To make a change to your holiday booking, please contact us. ExpressTestofferRapid Antigen tests with results in 30 mins. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Fare difference applies. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. Terms and conditions | If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. You can only use your Travel Voucher to book a flight with us. Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. Fleming Way Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. Any additional fare cost will be charged. Use our new WhatsApp service. Test Pods are open 8-12pm and 1-4pm, Mon-Fri (some locations are also open at the weekend). Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. Eg. Terms and conditions | Waived rebook onto any available VS/VS* flights in the same cabin. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. order your home test online by 2pm for DPD Next Day Delivery. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. Just 13% for both airlines were happy with their experience. For example, NHS test results should not be used for travel, and some countries we fly to don't accept the results from self administered tests. Should the original documentation become lost or mislaid please. Privacy policy | No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. 1 Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Check out the latest travel restrictions and requirements for the places you want to go. Accessibility | Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. Cancel the original booking prior to the departure of their first flight, ensure the customers retain their E-ticket number for future rebooking. As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide. Once a refund has been processed it will be returned to the original form(s) of payment. . Will customers who felt badly treated this year rebook with the firms that they feel that let them down? (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Sorry, we don't seem to have a refund request based on the details you entered. Rapid tests are often called Antigen or Lateral Flow tests and provide results in under 30 minutes. Onboard and at the airport, together with our partners were committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. This aligns with our existing mask policy on services between the UK and the Caribbean. Only one Travel Voucher can be used per passenger. If you dont use the full value of your additional credit, it will be lost and will not be retained as a credit for future use. As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. 10.4General information relating to refunds. If you booked with Virgin Holidays, help is available viaCustomer support. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA. We are at a loss to know what to do.DC, Basildon. You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. Opening hours: 09.00 - 12.00, Monday to Thursday. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and. If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. Canadian tariffs. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. You can get in touch using ouronline contact form. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. . Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. For travel from 01 Jun 21, fare difference apply. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Please dont worry if it takes a few days to get back to you, just keep your booking reference safe. The vaccination proof used will depend on where the approved vaccine(s) were administered. Virgin Atlantic, which along with other airlines has been fighting for its survival as the pandemic forced all flights to be cancelled, told the Guardian that it is paying back about 20m a. Accessibility | However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. The mask rules that apply will depend on the route youre flying, because requirements differ by market. To find out more pleasecontact us. You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . This will result in the whole value of theOpen Ticketbeing non-refundable. If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible. This method looks for proteins from the virus rather than molecular or genetic indicators. Cookie statement | Register for your appointment with Collinson. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. 1. You can make a booking on behalf of someone else using your Travel Voucher. Pre-departure testing is required before flying to most of our destinations as it will help to keep you safe on the flight and limit Covid-19 being carried into the country you're visiting. Travel advice . Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. Register here For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. Your booking may also need to be re-fared to reflect the new itinerary please see Article 7.2 for more information. . If new travel is from 01 Jun 2021, fare difference charges may apply with no refund if new fare is lower. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. You must provide contact information within 72 hours of departure. As ever, you should ensure you have adequate travel insurance for your trip. For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website. You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. We are owed 1,163 for cancelled flights and have been waiting for many months. Contact forms | Virgin Atlantic help centre. . I have answers to many common questions. Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Terms and conditions | Get a better understanding of the requirements by reading our Covid-19 jargon buster. You can rebook to travel any time up to 31st December 2023. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply.
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