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He wasn't the type of salesman who tried to to push you to purchase something that you didn't want. As a replacement contractor, we strive to use our years of experience to provide the best customer service possible. This means that your new bath will resist cracking, chipping, staining, mildew, and bacteria growth. You may also prepay your account at any time without penalty. That we will recommend it to all my friends. Well have your bathroom remodel completed in just one day. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It also doesnt offer tubs or showers made from materials other than acrylic. Companies that are paying subscribers can be All of its windows include a full lifetime warranty. You can custom design your bath adding seats giving you the extra support while showering. They were very accommodating and answered any questions. I was told no it was a package deal that could not be separated. Then we discussed financial options. West Shore Home has been accredited by the Better Business Bureau (BBB) for 15 years. You can choose from energy-efficient fiberglass or metal entry doors in several styles, colors, and wood grain finishes. It goes against our guidelines to offer incentives for reviews. The windows appearance is outdated or doesnt match the rest of your home. Explained what his task was for addressing the issue. How much does it cost to remodel a bathroom? My installation crew Joe, Jacob and Jonathan were professionals and experienced from the beginning. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Neal finished up everything and we were absolutely thrilled with the finished project. In the same appointment, a representative will take measurements of your bathroom to order custom-fit pieces perfect for any floor plan. Privacy Policy We WILL DEFINITELY use West Shore Home again when we get ready to replace our door and Windows. SHIRLEY ROUSE. Loris, SC, West Shore Jason removed the old tub & shower. Our products are made of durable materials that resist wear and tear, so your new bathtub, shower, or wall surrounds will look new for decades with minimal maintenance. Overall, customers were pleased with their finished projects from West Shore Home. Gave me paperwork for warranty and how to care for my purchase. He answered all of my questions thoroughly and explained in detail. On 7/14/21 I received a reminder call that they will be here on 7/15/21 between 8am-10am. We also make your purchase easy by providing energy efficient products, the best interest free financing in the industry, and exceptional installation and service. DC made correction and customer decided not to move forward considering the price change. I've called them 3 times now. Reel. They worked straight through the day. Some locations may not offer all of the listed window types. In September, 2021 Coleton B came to my home and showed me the options for converting a jetted tub to a walk-in shower. We will definitely recommend these 3 people. Kinston, NC, Shirley Rouse How many bathrooms are in a typical home? BBB Business Profiles are subject to change at any time. West Shore Home can help you transform your current tub or shower to a beautiful new bath. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Christine Wyman EVERYTHING Cody had promised us ABSOLUTELY came true. I had a Crack in my previous shower and it was causing damage. Allison Park, PA, Joyce Sanford What are the benefits of remodeling a bathroom? She listened to our wants & explained everything in great detail. Ask fra107 about Sardinia Outlet Village. They answered my questions as they arose and were friendly, efficient, and knowledgeable. We researched dozens of remodeling companies. We would highly recommend West Shore Home to anyone wanting to update their bathroom. International Association of Better Business Bureaus. Working alone, he finished the job in 6 hours. This company offers bathtubs, showers, tub shower combos, and tub-to-shower conversions. We were both very impressed on his professionalism and most of all product knowledge with that said we did something we rarely do we chose to go with West Shore . We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. The overall product looks okay but they caulked every seam including the corner seams and all wall panels edges including where they meet the base pan. . Rep. Steven came to our house, he showed us everything they had to offer. I had to caulk it myself. Granbury, TX, susan McMahan Starting with our sales representative Shayne B, and our installers names, Micheal R. and Golbert I We recognize their excellent performance and professionalism, and we would like to thank and give them recognition for their hard work and commitment .In helping and making sure that their customer was taken care of and satisfied with the job before they left .They went well above and beyond our expectations. However, when you buy something through our retail links, we may earn an affiliate commission. According to Remodeling magazines 2021 Cost vs. Value report, a mid-range bathroom remodel has a 60.1% return on investment. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Dallas homeowners. I would recommend them to ANYONE that hates home repairs and wants them done ASAP for a decent price- Yes, they cost a little more than others, but the finished result speaks for itself! We LOVE LOVE LOVE our BEAUTIFUL NEW WALK-IN SHOWER. The companys website does have several details about financing. We are very pleased with the finished product. Other features and options include glass inserts, storm doors, and transoms. With industry-leading products and service, an excellent history of reviews nationwide, and a host of customer-friendly perks, we're the bath & shower remodeling company for you in Knoxville, TN. The company doesnt specify which brands it uses, but all of its doors meet or exceed industry standards for security and energy efficiency. I was involved in the remodel process by selecting where my trays, grab bars and foot pedal were tailored to my needs. 12 MONTHS NO PAYMENTS, NO INTEREST* & Free Installation** Everything else was amazing. The crew leader Emma is an outstanding leader with her workers. West Shore Home provides window replacement services for the following types of windows. My bathtub in one bathroom and my shower in the other bathroom look beautiful. Now 9 months later my drain has come apart, the caulking is coming loose and has turned in color. However, the company doesnt replace or repair glass panes in existing windows; its technicians only install new windows. I paid them in full (over $14k), and they never returned. They answered all my questions This was overall quality service. Normal late charges apply once the promotional period has ended. I should have cancelled and never paid them He made sure the rest of the shower was in good working order while he was there and never made us feel as though he needed to leave making sure we were satisfied with the work. Below, weve broken down West Shore Homes pros and cons, services, availability, and customer reviews. 3 Things to Look for in a Bathroom Remodel Company. s pros and cons, services, availability, and customer reviews. I scheduled a repair on our handrail in one of our showers. West Shore Homes 16 years in business and high BBB rating indicate that its a trustworthy company, and many customers were satisfied with its quality and workmanship. He advised there would be an 8 - 12 week wait with which we agreed. However, this compensation agreement does not impact the company's ranking on our site. So, as of now we can't put a sliding door on. Fiberglass doors are the most popular. West Shore Home also offers a number of window styles and free installation on all windows. Having been builders in our younger years, we could appreciate that from these two guys. No finance charges will accrue on your account during the promotional period, as set forth in your Truth in Lending Disclosures, and you will not have to pay a monthly payment until the promotional period has ended. By 4 oclock the job was completed & just beautiful. Mr. West Shore, you have all my money but you will not respect me enough to provide transparencies in your business practice. To say that I am disappointed is an understatement., They always keep their word on taking care any issues. The West Shore Home sales rep, Anthony Anderson did a great job helping us chose just what we thought we needed and wanted and made good suggestions. We analyzed 100 reviews from Best Company and the BBB to better understand, experiences. Customer Reviews are not used in the calculation of BBB Rating. Contrary to its name, West Shore Home currently provides service primarily on the east coast. You were awesome. Fixr estimates that the average, . For more information, visit West Shores website or call its headquarters at 866-218-5309. He explained each step thoroughly as well as working neatly and efficiently. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that West shore installed our bathroom with mismatched hardware (faucet, showerhead etc) so we called and changed the colors to matte black, they came out months later and added doors and black matte hardware as requested, including 2 inches larger floor pan. We evaluated each companys offered services and state availability. If you repay your purchase in full before the end of the promotional period you will not have to pay any finance charges. They had positive experiences with the sales and installation crew but found it difficult to reach customer support teams. | Well guide you through the process. Kaile, Jeff and Thomas worked very hard without taking a break and had it installed in about eight hours. This is nice for residents because you don't have to spend more than a day without your bathroom. Heres a closer look at what the company offers. Architectural Digest may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. The installers were kind as can be and very receptive. Window sashes that move vertically dont stay up. Darry came out on the date of repair. West Shore Home 4.9 796 Verified Reviews Get a Quote Book Now HomeAdvisor Screened & Approved Learn about our screening process 98% Recommended 17 Years In Business Achievements Company Details Contact See Phone Number 1868 Old Concord Rd SE Marietta, GA 30060 https://www.westshorehome.com/locations/atlanta-ga/ Get a Quote Hours , and it ranked sixth among remodeling companies overall. 4.4 (241) Verified Reviews -25 of 241 reviews Pamela T. 5.0 09/22/2019 It went well! allows you to add a number of features to the wall surrounds, such as grab bars, seats, and shelving. He deserves a bonus. New Bern, NC, Sue Niz Edited March 11, 2022, Anna Morales An excellent job done by two very professional workers. management very poor, pass the buck to the next; excuse after excuse. We then chose the products we wanted and set up a date for installation. When I wrote my review on my bathroom installation I forgot to mention the sales representative that came to my home Alex S. Alex represented the company with a lot of knowledge about the products his company sold. He gave you all the information you needed to make and informed decision, he answered all of my questions and I was comfortable with the purchase that I made. Its bathtubs and shower surrounds are made of a non-porous acrylic that is easy to clean and maintain. 2023 BestCompany.com LLC - All They did say that they would knock it down to 16,000 if she purchased it within x amount of time and 13,000 if she dropped the shower door. It was a situation different than the normal sealing of shower to floor. I highly recommend West Shore Home. If you have the chance, choose another company!!! Copyright 2023 West Shore Home. At west shore home you will learn everything you need to know about windows and doors or shower and baths, or both. They arrived on time both days (I had two bathrooms) and were very professional. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also read each companys warranties to learn about product coverage and transferability. Though some, noted that the prices were high, they complimented the quality, On the negative side, many customers experienced customer service issues. Little River, SC. I would would think for $15,000 they could throw in a nice shower head. But that was pretty much where we were hoping we could land. Call 866-393-4573 for financing costs and terms. Services. Keep in mind that some customers reported pushy upselling. BBB is here to help. Job # C229891. "The Crew" consisted ofMike.J, Pierson.S and Dakota.J, W had a tub removed & a walk in shower installed on 9 Feb 2023. also complained about delayed projects that stretched into months-long installations. I'm so unhappy right now Josh, Phernell, and Bob were amazing. Hampton, VA, Brandie Humphrey They finished the work in just one day. Though the companys prices are higher than competitors, it uses technology to make the remodeling process quicker and more efficient. inform of the first delay, we had to call to find out it was delayed and then were not notified that the job would be done on the next scheduled day. 386 330. Mike J. and Mike D. did a great job on my windows and cleaning up after themselves.Thank you. Garner, NC, Axel Rouse My elderly mother had them come in to quote just a shower that she wanted redone to make it safer for my father. Jimmy and Kyle were very friendly and professional. All rights reserved. We had West Shore Homes remodel our out of date tub/shower in our main bathroom almost 2 yrs ago and while it IS better than what we had, Im not blown away by it. Very professional.We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Cond Nast. West Shore Home has showrooms where you can view its products in these states as well as in Indiana and Kentucky. I had questions throughout the beginning and they immediately got my answers once complete they went over what was done. Westshore home was extremely professional from the sales representative who came to my home the wonderful installers, Franklin and Jordan. This compensation does, Pennsylvania (Pittsburgh, Harrisburg, Mechanicsburg, Lancaster), Florida (Tampa, St. Petersburg, Clearwater, Brandon), North Carolina (Winston-Salem, Eastern North Carolina, The Triangle, New Bern). They were great and did an amazing job. Need to find a different location? Get a Free Quote Today. They were very courteous and friendly and explained what they were doing. They conducted themselves in a skilled and professional manner and were pleasant and courteous in every way. New orders only. Because theres no grout to scrub and our products are mold, mildew, and crack resistant, cleaning your new bath or shower is a breeze. Anyone can write a Trustpilot review. He removed our tub-shower combination and put in a new acrylic walk-in shower. My 1 Day project took five days with many hiccups along the way they left me with damaged walls damaged tiles broken personal property and damage to my ceiling. Door installation services are only available in cities in, Hinged windows that open from the bottom with a hand crank, A three-sided window that protrudes from an exterior wall, often with a seat or bench inside, Similar to a bay window but with four, five, or six sides, Hinged windows that open from the side with a hand crank, Standard windows with two vertically moveable sashes, A glass chamber that projects outward from an exterior wall, often found above kitchen sinks, Small, hinged windows that open inward at the top, often found in basements and garages, Large, single panes of glass that dont open but provide unobstructed views of your landscape, Two-pane windows with one or two horizontally moving sashes, Custom shapes including round, half-round, triangle, oval, arch, and trapezoid, touts energy-efficient, 11-layered windows that reduce UV radiation and lock out heat. All doors are Energy Star-certified and fitted with locksmith-grade hardware. He worked quickly, and quietly and knew what he was doing. The job was completed in one day, looks great and we are pleased with the new walk-in shower. Ad Choices. Knightdale, NC, Karen Buckley they both was very professional very clean very polite done everything in a timely manner. Minimum purchase $9,999 required. I followed all the directions they gave me. Steel, fiberglass, composite, and wood doors are typically the least expensive, whereas aluminum and iron doors are the most expensive. Thank you, West Shore Home, for a very pleasant experience with your staff and installers. I have requested them to come out and fix this issue but I should never have had this issue with the amount of money we spent on this installation. (252) 321-2702 Customer Complaints File a Complaint BBB Rating & Accreditation NR Accredited Since: 6/28/2007 Years in Business: 29 This rating reflects BBB's opinion about the entire. The management was not at all easy to deal with concerning most everything, including the possibility of a new installation of a shower. The West Shore Home Showers The West Shore Home sales rep, Anthony Anderson did a great job helping us chose just what we thought we needed and wanted and made good suggestions. We purchased a package 9 months ago. Find out how we combat fake reviews. With a large selection of options and accessories, you can customize your new bathtub exactly the way you want it. You can custom design your bath adding safety bars giving you the extra support entering and exiting your tub. We also had a warrantied shower head in the first redo replaced and James D did a wonderful job. My third project was my walk-in shower which Nick and Chris did an awesome job. No problem! Everything was cleaned up beautifully, they were courteous and extremely professional. The work was done in the estimated time given up front. WEST SHORE HOME - 32 Photos & 56 Reviews - 9843 18th St N, Saint Petersburg, Florida - Kitchen & Bath - Phone Number - Yelp Restaurants West Shore Home 56 reviews Claimed Kitchen & Bath, Windows Installation, Door Sales/Installation Edit Closed See hours See all 32 photos Write a review Add photo We were hoping this was the right decision-BUYER BEWARE. These guys were the bomb! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I am so happy with my new walk-in shower! customers had to say about their remodeling experiences with the company. See our How We Rank page for more details. Thank you Darrell. While being a paid subscriber to Best Company for Business does not directly
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